Shipping and Returns

Shipping

Shipping rates are based on Real Time Carrier Calculated shipping rates. Please note that the courier does not deliver on National holidays and religious holidays.

Item Availability

In most cases, when an item displayed on our website is no longer available, either the item will not appear on the site at all, or a message indicating the item is Out of Stock will appear on the product detail page. In some cases, however, due to inventory fluctuation, items that appear to be available when you place your order may, in fact, be out of stock. If this happens, we will notify you as quickly as possible that your order cannot be fulfilled and ask if you’d prefer a refund or a replacement for the missing item(s).

Pick-Up Point

You can personally pick your order at our store located at DYNAMIC MALL (former tuskys mavazi), 2nd floor, shop ML 88, opposite ambassador hotel, Tom Mboya Street , Nairobi, Kenya.

Returns

Our Satisfaction Guarantee: Osona Yarns believes in product quality and excellence and that belief extends to you — our valued consumer. If you are dissatisfied, you may feel free to return unopened merchandise for a full refund within 14 days. Items must be received within the 14 day window to be eligible for a refund.

Please contact info@osonayarns.com if you would like to make a return and they will assist you in the return process.

We retain the right to accept or refuse returns on a case by case basis.

Please note: All clearance, and items marked “sale” are non-refundable and cannot be returned. Please do not return clearance items as you will not receive a refund.

Address: DYNAMIC MALL (former tuskys mavazi), 2nd floor, shop ML 88, opposite ambassador hotel, Tom Mboya Street , Nairobi, Kenya

Email: info@osonayarns.com

Phone: +254 733 878835

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